We value our clients’ experience at Acacia Animal Hospital.
We love our clients and patients!
Woke up on Saturday and my dog wasn’t feeling well was having a problem with her ear. Even though she isn’t a patient there, I called Acacia and they got her in for an appointment 45 minutes later. The vet tech and the vet were both super kind and gentle with her and answered all my questions. Will definitely put this place on my speed dial!
Our dog hadn’t been eating for about a week, then he started showing other disturbing symptoms. When we called our normal vet on a Friday morning they told us they couldn’t see us until Monday. So we called Acacia, said the same exact thing, and they got us in that afternoon. Then they called back a few hours later to say they’d had a cancellation and got us in even earlier because his symptoms sounded worrisome.
To make a long story short over the next week the dog had two surgeries, one to remove the undergarments he’d dined on from his small intestine, and then another to fix a hernia that developed after surgery. He also got to have plasma infusions after his liver stopped functioning. He spent Monday through Saturday hospitalized.
All of the staff, the front desk people, the vet techs, the hospital manager and the vet himself were so amazing and supportive. They clearly cared about saving our dog, even though at times it seemed not possible. Two different staff members were telling us how anyone who had a day off was texting to check on how our dog was doing. They also made it clear that they supported whatever decisions we made regarding his care.
Everyone there was so enthusiastic and clearly like their jobs. I heard the vet asking who wanted to come in and check on the dog in the middle of the night when we first left him on Monday night and one of the girls yelled out “I do!” So awesome.
I think our dog flexed a good portion of the skills they have over there last week he had so many procedures.
But now he is home and bouncy as ever, so we are definitely customers for life!
The vets always give good explanations of what is going on. They treat the animals kindly. They have a comfortable enough lobby and treatment rooms. They sometimes prescribe Chinese herbal or natural remedies if it applies and will help.
One time, one of our cats suffered from pancreatitus and some sort of fatty tumor. She needed surgery but of course, no way we could afford it. Since we had to think about spending $1500 for surgery and tests, the vet gave us some sort of herb to try. She explained that sometimes it works great, sometimes not at all. In three days, the tumor was gone. I like their openness to alternative medicines while being up to date on the latest in traditional practices.